Many of our hotel partners have experienced a sudden drop in occupancy levels caused by cancellations and reduced demand. At the same time though, their upselling and cross-selling has increased significantly.

Our Consultants train, coach and encourage their teams to proactively turn current challenges into opportunities. Together with departmental managers and designated Motivator teams, they find ways of making up for some of the losses and enhance guest experiences at the same time.

More availability in higher room and suite categories, restaurants, spa and other hotel facilities gives more chances to promote what the hotel has to offer. 

Less daily arrivals allow the associates more time to engage with their guests, and to make their stay even more enjoyable. Let’s show guests who still travel that we appreciate them, care for them and anticipate their needs.