Your Feedback
Tariq Naseem | Director of Front of House | Nobu Hotel London Shoreditch
"Since the beginning of our partnership with The Right Balance in 2019, we’ve been given the framework to concentrate and keep a constant eye on our upsell performance, and the team’s surpassed all our expectations.
Gearing up to the reopening, it is important for us to really make the most out of every opportunity to generate revenue for the hotel and get it back to its full strength. With the increasing reliance on the domestic travel market and so many special occasions, upselling can really help to enhance guest experiences."
Sephora Cutajar | HR Manager | Baglioni Hotel London
"We decided to work with The Right Balance, because of their bespoke course outline and their tailor-made approach.
The F&B Sales Culture Training was well structured, and the team felt that they understood our culture and hotel practises. There was a good level of interaction in the workshops, which allowed everyone to voice their opinion and practise the new techniques.
The follow ups prior and post are very motivating. I am working closely with our F&B management team now to complete the action plan and roll out the recommendations."
Carlos Couselo | Director of Operations | Andaz London Liverpool Street
" We have found working with The Right Balance a delight. The whole training was planned very efficiently, with lots of detail. They tailored the training to our property and team member needs, as opposed to a generic upsell training. They offered his support very well, and I feel this trust is vital in the team's receptiveness to the new techniques.
We have seen a big increase in consistency since our training, and the team are now much more confident when selling. This confidence combined with the drive from our managers has given us great results. "
Gabby Bull | General Manager | Dean Street Townhouse
"The Right Balance put together a bespoke programme for our hotel, that was not only applicable to the Front Desk Team, but the Concierges and Reservation Agents too!
From the first meeting, to the training days and the follow up sessions, our Consultant has been nothing less than professional and supportive. After the workshops, the team were more knowledgeable, confident and motivated.
The results thanks to our partnership have far surpassed our expectations! Not only have we seen an increase in upsells, but most importantly we have seen an increase in guest satisfaction. "