Our Programs
Front Desk Upselling
Front Desk Upselling has become more vital than ever. Give your team the chance to grow, learn new skills and gain experience. Offering training, coaching & regular follow up on their progress are some of the most effective ways to show your employees and job applicants that you care and that you are invested in them.
In our Sales Workshops, your team will learn how to build a genuine connection with your guests, establish their needs, give personalised recommendations, and close more sales. Putting the learning into practise will increase revenue significantly, enhance guest experiences, and boost your team’s motivation. They will earn more commission, receive recognition & rewards, get more positive guest feedback, feel proud of their contributions, and progress in their career.
Reservation Sales
Hotels have seen a significant increase in direct bookers and the number of enquiries prior to arrival. Guests have more questions than previously, such as regulations in their holiday destination and safety measures taken by the hotel.
Many hotels have started reaching out to guests pro-actively prior to arrival, not only to establish their arrival time, but also to reassure them, offer assistance with restaurant bookings, and planning their itinerary.
The role of in-house Reservations Agents therefore becomes far more important again. Their new interactions with guests create vital upsell and cross-sell opportunities – which are essential, especially in hotels that have introduced contactless check in procedures.
Our sales workshops give your Reservations team the knowledge, sales skills and superpowers required to deal confidently with new guest types, new challenges, and new opportunities. Let us transform your Reservations Agents into Super Agents!
F&B Sales Culture
Associates in hotel restaurants take reservations and orders, but very often do not actively sell, resulting in many missed revenue opportunities.
Our F&B Sales Training makes your team aware of these opportunities and gives everyone the sales techniques, appropriate wording and right timing for pro-active sales.
They will learn how to build a genuine rapport, catch sales opportunities (by observing and asking the right questions), describing products using the FAB technique, giving personal recommendations, closing the sale and following up by asking your guests for their feedback.
Room Service Sales
More guests than ever prefer to eat and drink in their rooms, instead of going outside or to your hotel restaurants. Your Room Service competes with delivery services, takeaways and supermarkets. Guests who order room service will have the same high expectations as they would in your F&B outlets.
Our Room Service Sales training focuses on hotel associates who take in-room dining orders on the phone. The workshop lasts 4 hours and is facilitated in an interactive webinar.
Make your team really deliver - by giving them the skills, confidence, empowerment, and motivation needed for pro-active sales. Providing a more memorable and personalised service will enhance your guests’ satisfaction – without the need to enter their rooms.
More than ever, and now also for your Room Service, it’s all about the right balance!
Spa Sales
Team members in a hotel spa usually have good product knowledge and customer service skills, but very often not the confidence to actively sell.
Our Spa Sales Training program includes everyone in your Spa team with guest interaction, not just the Receptionists. We focus on converting more bookings, upselling (premium treatments), add on sales (more time, additional treatments), product sales, and cross selling (F&B and other hotel services).
Virtual Sales Workshops
The Right Balance is now able to provide all our consulting and training services online.
To avoid Zoom Fatigue and to get the most out of everyone, we’ve developed interactive web sessions, full of fun, games and exercises – engaging all parts of the brain and catering to different learning styles.
Everyone in your team can join our training and coaching from anywhere in the world. Please contact us to find out more about our Virtual Sales Workshops.