OUR BLOG
We’re delighted to announce that Raad Masarwah has been promoted to Senior Consultant. For the last 3 years, he has been providing our consulting & training services across the EAME region, receiving great feedback from the workshop participants, and producing excellent results for our hotel partners. Raad is actively involved in project work, program design, and business development. He is a fantastic facilitator, experienced advisor, and an amazing team player.
2024 has been an exciting year for the AICR UK, with new initiatives, membership numbers growing further, and more sponsors joining. Many thanks for organising last night’s drinks reception at The Cadogan. It was a wonderful evening and a great opportunity to catch up with the committee and with fellow sponsors. We look forward to the next event, hosted by our dear friends at Hotel Cafe Royal. And we’ll meet again at the Corinthia London next month to find out who will be crowned the UK’s Best Receptionist 2024.
Care for people so they can be their best. Our Senior Consultant Stefanie had a great time auditing, consulting, training and coaching the Sales Teams at the Andaz and Hyatt Regency London. Our tailored workshops incorporated both hotels and the various sales opportunities of their Events Planners, MICE, Social Events and Proactive Sales team members. With your eagerness to learn new techniques and everyone's amazing support, we will boost sales results and enhance guest experiences further.
We were proud to sponsor last night’s AICR UK event at The Goring Hotel. We had a great time and would like to thank their team for the royal welcome and majestic hospitality. Invest in your team, and they will invest in you. You have until this Friday to nominate your finest talents to take part in this year’s Receptionist of the Year competition. We look forward to supporting the ROTY competition again and cannot wait to find out who will be crowned the winner at the Corinthia London.
With 3 hotels and more than 1,000 rooms, Mare Nostrum Resort is the perfect destination to spend your family holiday, celebrate a special occasion or host an event in the South of Tenerife. It was an absolute pleasure and fantastic experience for us to consult, train and coach their Central Reservations, Front Office, F&B, and Beach Club teams. We already look forward to returning to the island and training the Mediterranean Palace team members in September!
De Vere Latimer Estate in the heart of Buckinghamshire has an intriguing story to tell, with the first mention of a manor house recorded as early as 1194 AD. Our Senior Consultant Stefanie had the pleasure of escaping the hustle and buzzle of London for 4 days, to train and coach their fabulous F&B Team. With everyone’s support and enthusiasm, we will achieve great results and turn every meal into an occasion.
Many thanks as always to the AICR UK committee for organising the event at The Royal Lancaster, and to Sally, Vincent, and their team for hosting. Having experienced your warm welcome, generous hospitality, and passion for your hotel, we can confirm that your phenomenal #3 Tripadvisor ranking is very well-deserved. We look forward to the next event, sponsored by The Right Balance. Enjoy you summer holidays & see you again in September!
Our Consultant Raad had the pleasure of training the Reservations, Front Desk & F&B teams at the Four Seasons Resort Marrakech. The warmth and hospitality of the team is the hallmark of this resort. From the moment he arrived, he was greeted with warm smiles and genuine hospitality, instantly making him feel at home. The L&D department went above and beyond to ensure smooth and productive training sessions. The team's pride for their property and their enthusiasm during our workshops were much appreciated.