Skills shortages and turnover rates have been some of the biggest challenges for many hotels - even before Covid and Brexit. Now that  business levels are picking up, hotels across the world have started recruiting again. Whilst previously they could cherry pick for the most desirable candidates, they now receive far less applications and compete with other hotels in the same destination advertising very similar roles. 

Many talented people have left hospitality and others would no longer consider applying for roles in an industry which has been extremely vulnerable in the last year. Sadly, the industry has gained an undesirable reputation, and as such, hotels need to explore new ways of attracting and retaining talent. 

We believe that having upsell programs in place in all revenue generating departments and providing the team with the right training to become more successful in proactive sales make a hotel a more desirable employer and at the same retain talents within your team for longer periods.

Taking part in professional upsell training & coaching allows them to develop new skills, gain new knowledge and boost their confidence  – to engage with guests, promote the hotel, deal with challenging situations and a demanding clientele. Making upselling part of their daily routine creates more fun and variety at work. Challenging yourself and others, receiving regular feedback, and celebrating success all have a very positive impact on overall job satisfaction.

Upsell incentive schemes improve their personal income significantly – we have seen many cases of associates doubling their base salary on a monthly basis. And being a top upseller allows them to progress their career – ideally within the same hotel.

Knowing that the hotel has invested in them and working for a company that cares for their personal development gives them a new sense of identity and belonging. Working as a team, actively contributing to the hotel’s recovery strategy, and enhancing their guest experiences all create a stronger sense of purpose. 

During the recruitment process, attract new talent by highlighting the many benefits of your upsell program and the training you will provide to applicants. And at the same time, reduce turnover by discovering and developing your team’s true potential.