It was a great pleasure to return to the InterContinental London Park Lane for tailored training and personalised coaching sessions with their amazing Reception, Club & Guest Relations teams. Many thanks to their FO management for the meticulous organisation and openness to our suggestions, and to all their associates for the warm welcome and eagerness to learn new sales techniques. We look forward to following your progress and wish you a very successful summer!

After a successful training day in Mayfair, it was just a short walk to the AICR  event at Claridge's. Many thanks to Amandine Breteau & the committee for organising, to Johanna Dlugosch  & the entire team for hosting, and to Gold Key Media for sponsoring a fabulous evening!

50 Shades of Hospitality is a global podcast hosted by the Swiss Hospitality Guild. Dedicated to learning from industry players around the world, it consists of a series of around 100 conversations with international hospitality and tourism experts. Many thanks to Crystal Cavin and Egidio Marcato for inviting us as guests, and for giving us the opportunity to share our thoughts on the importance of investing in hotel teams. You can now listen to our conversation on all major podcast streaming services.

Tonight’s Annual General Meeting of the AICR UK took place at the spectacular Raffles London. Many thanks to Philipp Leboeuf and the entire team for hosting and to our friends Impact London for sponsoring this special evening. We would like to thank Thomas Reesink for his creative leadership & great support, and congratulate the newly elected President Amandine Breteau. We wish you & the new committee all the best and look forward to continuing our successful partnership!

As proud sponsors of the AICR UK, it was a great pleasure to spend time with the UK's Best Receptionist Sonia Bharj at Pan Pacific London. During a tailored training & coaching session, we worked on further enhancing her upselling & cross-selling skills and helped to prepare her for the international competition. We wish Sonia, her managers and all supporters a fantastic trip to Athens and keep our fingers crossed for the AICR World's Best Receptionist finals!

Over the last couple of months, Stefanie has been working on an exciting project for Firmdale Hotels. This included consulting, training and coaching for the amazing Room Reservations and Front Office teams across their 8 beautiful hotels & townhouses in London. We would like to thank the General Managers for giving us this opportunity, and all departmental managers for their fantastic support for our Sales Culture Training. You truly inspire your teams to love what they do, and we’re delighted to support you.

Last night's AICR UK event at Newby Teas was the perfect blend of tasting delicious teas & snacks, exploring the rich history of tea, and catching up with members & fellow sponsors. Many thanks to the committee for organising this unique evening and to the Newby team for welcoming us to their beautiful Tea Boutique. As a next highlight, we look forward to the AGM in March at the Raffles London!

Stefanie had a wonderful time training the Front of House & Reservation teams at Heckfield Place, a country haven in beautiful Hampshire.  Just an hour from the hustle and bustle of London, this lovingly restored Georgian family home at the heart of a working estate redefines the idea of a hotel. We would like to thank everyone for their great support, and wish you a balanced & very successful year ahead.

Following our successful training at the Park Hyatt hotels in Paris, Vienna, Zurich and Milan, we are excited to partner with the recently opened Park Hyatt London River Thames. This UK flagship property in London’s Nine Elms offers travellers the right balance of refined luxury, exquisite design, art-infused sophistication, majestic river views, and personalised service. Care for people so they can be their best. Our Senior Consultant Stefanie very much enjoyed training their amazing Front Office & Guest Relations teams!