As proud sponsors of the AICR UK, it was a great pleasure to spend time with the UK's Best Receptionist Sonia Bharj at Pan Pacific London. During a tailored training & coaching session, we worked on further enhancing her upselling & cross-selling skills and helped to prepare her for the international competition. We wish Sonia, her managers and all supporters a fantastic trip to Athens and keep our fingers crossed for the AICR World's Best Receptionist finals!

Over the last couple of months, Stefanie has been working on an exciting project for Firmdale Hotels. This included consulting, training and coaching for the amazing Room Reservations and Front Office teams across their 8 beautiful hotels & townhouses in London. We would like to thank the General Managers for giving us this opportunity, and all departmental managers for their fantastic support for our Sales Culture Training. You truly inspire your teams to love what they do, and we’re delighted to support you.

Last night's AICR UK event at Newby Teas was the perfect blend of tasting delicious teas & snacks, exploring the rich history of tea, and catching up with members & fellow sponsors. Many thanks to the committee for organising this unique evening and to the Newby team for welcoming us to their beautiful Tea Boutique. As a next highlight, we look forward to the AGM in March at the Raffles London!

Stefanie had a wonderful time training the Front of House & Reservation teams at Heckfield Place, a country haven in beautiful Hampshire.  Just an hour from the hustle and bustle of London, this lovingly restored Georgian family home at the heart of a working estate redefines the idea of a hotel. We would like to thank everyone for their great support, and wish you a balanced & very successful year ahead.

The Cambrian Hotel in Adelboden, a member of Design Hotels, combines unique contemporary interiors with personalised service, unsurpassed views across the Swiss Alps, and a restaurant & bar overseen by the renowned Welsh chef Bryn Williams. It is the ideal base camp for outdoor enthusiasts year-round, and the perfect place to find your own right balance. Our Senior Consultant had the pleasure to train and coach their Front Office and F&B teams. We wish you all a very successful remainder of the winter season!

Many thanks to the AICR UK committee for organising the first event of 2025. The evening was hosted by Suzanna Di Domenico and her amazing team at the Mandarin Oriental Mayfair, the second Mandarin Oriental property here in London. Thank you for showing us your beautiful new hotel. We had a fan-tastic time!

Our Consultant Diego had the great pleasure of training & coaching the Front Office team at the Thompson Madrid. The first property of the Thompson Hotels brand in Europe is located in the heart of Diego’s hometown Madrid, in an iconic building on Plaza del Carmen. We would like to thank their management for organising our training, and their team for the fantastic support. We wish them a very successful end of year – with great results, motivated colleagues and many happy guests.

Uzbekistan, a central Asian nation so rich in history and culture, while still being off the beaten track for many. Our Consultant Raad had the pleasure of training the Reservations, Front Office, F&B and Spa teams at the InterContinental Tashkent this month. The energy which these young people bring to the organisation is phenomenal, and with the right development, they will be great contributors to the growth of the tourism and hospitality sector in the country. Now it’s time to say “Rahmat” and goodbye to this amazing team.

Corinthia London is nestled in the heart of Westminster. The hallowed walls of London’s Magical Grand Hotel discreetly hold the tales of many illustrious residents and guests. But what truly makes it special is the team, their attention to detail and personalised service. Our Senior Consultant Stefanie had the great pleasure of consulting, training and coaching their Front Office Team. We wish you a happy & healthy festive season and a great start to the new year. Here’s to a very successful partnership in 2025!